1. Introduction
Welcome to Bagara Biryani Cafe ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, visit our restaurants, or engage with our services. This policy applies to all our franchise locations across India and our corporate operations based in Bangalore, Karnataka.
2. Information We Collect
2.1 Personal Information You Provide
We may collect the following personal information when you:
- Place an order online or through our app
- Create an account with us
- Sign up for our newsletter or promotional offers
- Contact customer service
- Participate in surveys or promotions
- Visit our restaurants
Information collected includes:
- Name and contact details (phone number, email address, postal address)
- Payment information (credit/debit card details, UPI information)
- Delivery address and preferences
- Date of birth (for birthday offers)
- Dietary preferences and allergies
- Order history and preferences
2.2 Information Collected Automatically
When you use our website or mobile app, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission, for delivery services)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from:
- Food delivery platforms (Zomato, Swiggy, etc.)
- Social media platforms (when you connect your accounts)
- Payment processors
- Marketing partners and advertising networks
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Processing and fulfilling your food orders
- Managing your account and preferences
- Providing customer support
- Sending order confirmations and updates
3.2 Marketing and Communication
- Sending promotional offers and newsletters
- Advertising our products and services
- Conducting market research and surveys
- Personalizing your experience with targeted content
3.3 Business Operations
- Analyzing customer trends and preferences
- Improving our menu, services, and operations
- Managing franchise operations
- Complying with legal obligations
3.4 Lead Generation and Advertising
- Running targeted advertising campaigns on social media and search engines
- Generating leads for franchise opportunities
- Retargeting customers with relevant offers
- Building customer profiles for better service
4. Legal Basis for Processing (Where Applicable)
We process your personal information based on:
- Consent: When you voluntarily provide information or opt-in to marketing
- Contract: To fulfill our obligations in providing food delivery services
- Legitimate Interest: For business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
5.1 Franchise Partners
- Our franchise locations to fulfill orders and provide services
- For operational coordination and customer service
5.2 Service Providers
- Delivery partners (for order fulfillment)
- Payment processors (for transaction processing)
- Technology providers (for app and website functionality)
- Marketing agencies (for advertising campaigns)
- Customer service providers
5.3 Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- In connection with business transfers or mergers
5.4 Third-Party Platforms
- Food delivery aggregators (Zomato, Swiggy, etc.)
- Social media platforms for advertising
- Analytics providers (Google Analytics, Facebook Pixel, etc.)
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection
- PCI DSS compliance for payment data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill legitimate business purposes
Generally, we retain:
- Account information: Until account deletion or 3 years of inactivity
- Order history: 7 years for accounting and tax purposes
- Marketing preferences: Until you unsubscribe
- Payment information: As required by payment regulations
8. Your Rights and Choices
8.1 Access and Control
You have the right to:
- Access your personal information we hold
- Update or correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Withdraw consent where applicable
8.2 Communication Preferences
You can:
- Unsubscribe from email marketing using the link in emails
- Opt-out of SMS marketing by replying "STOP"
- Adjust notification settings in your account
- Contact us to update your preferences
8.3 Cookies and Tracking
You can:
- Adjust cookie settings in your browser
- Opt-out of targeted advertising through ad network settings
- Use browser privacy features to limit tracking
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website usage and performance
- Provide personalized content and advertisements
- Improve our services
Types of cookies we use:
- Essential cookies: Required for website functionality
- Analytics cookies: To understand user behavior
- Marketing cookies: For targeted advertising
- Preference cookies: To remember your choices
10. Third-Party Links and Services
Our website and app may contain links to third-party services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
11. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
12. International Data Transfers
While we primarily operate in India, some of our service providers may be located outside India. In such cases, we ensure appropriate safeguards are in place to protect your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notification (if you have an account)
- Website/app notifications
- Updated "Last Modified" date
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Bagara Biryani Cafe
Address: #103/2(P), & 152/2, 5th Floor, Uniworld Building, Neeladri Nagar, Doddathogur(V), Electronic City, Bengaluru, Karnataka 560100
Email: info@gsideas.com
Phone: +91 9148785024 / +91 9741279128
15. Grievance Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer:
Email: info@gsideas.com
Phone: +91 9148785024 / +91 9741279128
The Grievance Officer will address grievances expeditiously within one month of receipt.
16. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Bangalore, Karnataka.
Note
This Privacy Policy is designed to comply with Indian data protection laws including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It also incorporates best practices for businesses operating in the digital economy.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
